Performance and Development

Performance management is fundamental to the career support of staff for any well run organisation.

Performance management involves establishing a culture in which every individual takes responsibility for delivering a quality service, ensuring the continuous improvement of business processes, their own skills, behaviour and development. It is about sharing expectations. Managers can clarify what they expect individual and teams to do – likewise, individuals and teams can communicate their expectations of management and what they need to do their jobs.

Performance management is concerned with interrelationships, engagement and improving the quality of dialogue between managers and staff. It can serve many important purposes within an organisation by motivating and engaging employees, strengthening organisational goals, comparing performance against occupational standards and facilitating discussion of ideas and areas for development and improvement.