Contact officers

Although this is a voluntary role undertaken in addition to their substantive duties, Contact Officers are appointed following a formal application and interview process and have participated in a bespoke training programme.

Contact officers have also been supplied with a Handbook for reference purposes.


In some situations Contact Officers will:

  • meet with members of staff to listen to their concerns about behaviour they are experiencing or an allegation that has been made against them
  • explain IOM Government’s Fairness at Work Policy, resolution options and procedures with respect to discrimination, bullying and harassment
  • enable members of staff to explore and consider their options for resolution of their concerns in order that they can reach their own, informed decision about any steps that they might take

The same Contact Officer will not assist both the complainant and the respondent.